It’s a small room with a big impact. For homes, the main-floor half-bath, or powder room, is often one of the highest-traffic spaces in the house. For businesses (especially restaurants), the bathroom can determine customer satisfaction, serving as the tipping point between a customer who won’t return and a customer who will recommend to others. Businesses that consider bathroom design to be an expendable overhead cost may be making an expensive mistake. A recent study by Cintas Corp. found that 95% of customers would not return to a restaurant if they had a bad experience with the restroom. The study found that customers use these types of small details as indicators of how the business handles other back-end operations.
That being said, the guest bathroom for homes or businesses is a valuable space to remodel. Because it’s so small, it’s also a less expensive project to take on.